Where is your company located?
Our company is cased in USA & Canada.
Are your products cruelty FREE?
Yes, our products are 100% cruelty free & Vegan. No animals are harmed in the making of Bella Noia products or animal testing.
What payment methods do you accept ?
We accept the following:
Do you ship international?
Yes, we ship international via USPS First Class Package flat rate.
Can I ship my package to a different address ?
No you can not. Your order will be cancelled if the address provided does not match the address on the credit card.
When will my order be shipped?
Please allow 3 business days processing time. Once your package has been shipped you will be notified with a tracking number.
I PRE-ORDERED, when will I get my package?
Pre-orders can take 4 to 5 weeks before shipping. Be sure to check your email for status updates on all pre-ordered products.
My order was stolen, how can I get a refund?
Unfortunately, we are not responsible for lost or stolen items. Please ensure you provide the correct mailing information.
In the case of misplaced items, please contact your local postal service
When can I get products that are out of stock?
We try our best to have products available to purchase at all times, however, if products are out of stock will have pre-order options available.
Do you offer free shipping?
We offer free standard shipping within U.S . & Canada ONLY on orders $50 and above from time to time. Keep an eye out as we offer free shipping options regularly.
Whats your return policy?
All sales are final for hygiene reasons.
Who is responsible for Customs and Duties?
WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE OR DELAYS. PLEASE CHECK YOUR LOCAL CUSTOMS OFFICE TO ENSURE YOUR PACKAGE COMPLIES WITH CUSTOMS REGULATIONS.
SHIPPING CHARGES DOES NOT INCLUDE DUTIES OR TAXES.
How can I track my order?
Once your order has been shipped we will send you tracking information on your tracking number. You can track package transit time on USPS.
For information about about the exact location of your package, please reach out to the shipping carrier as we only know as much information as you can see on the tracking website.
My Item arrived damaged what should I do?
It is out of our control how carriers handle fragile items in our absence. We assure you our products are packaged to withstand rough handling during transit.
Should your package arrive damaged, please contact us within 24 hours to report any damage. After 24 hours we have the right to reject any clams of damaged items.
Steps to report damaged items:
- Contact us with a clear picture of the damaged product
- Provide your order number during the time of contact
- Provide the arrival date of your package
It is important that you inspect your package within 24 hours after arrival as we have the right to reject damage claims.
In the even that you provided the incorrect address, please contact us ASAP with the correct mailing address. We will not be responsible for lost package cause by address error from customers end. Customers will be responsible for any additional shipping fees if the package is retuned due to missing information.